+Can I cancel or reschedule my workshop booking?
For cancellations and no-shows, including those caused by weather events, traffic jams, family illness, and other unforeseen circumstances, we do not offer refunds, but you are welcome to transfer your seat to somebody else for the same event. This is consistent with other events such as concerts, theatrical performances and lectures.
While workshop bookings are non-refundable, we’re happy to offer a credit or transfer you to another session if you give enough notice:
- Private Bookings: 14 days’ notice required.
- Scheduled Workshops: 10 days' notice required.
- Drop-In Bookings: 24 hours’ notice required.
+What happens if Wychbury Ave Soap & Gifts cancels a workshop?
If we ever have to cancel due to illness, emergency, or low enrolment, you’ll be offered a full credit or a transfer to another available session.
+Are private bookings automatically confirmed?
Not right away! Private bookings require a minimum of four (4) paid participants. If that minimum isn’t met within five (5) days of booking, we may release the date or reschedule your session.
+Can I bring someone to watch?
No, sorry! For safety and space reasons, observers are not permitted at any workshop. Every attendee must be a registered, paid participant.
+Can I bring a child under 16 to the all-ages drop-in soap-making session?
No. While our all-ages drop-ins are creative and fun, soap-making involves caustic ingredients and precise handling, which makes it unsafe for participants under 16. Children under 16 should join our kids’ workshops instead. If a child under 16 participates in any other workshop (e.g., a private booking that uses adult-oriented materials), a guardian must sign a waiver acknowledging the activity wasn’t designed for children.
+What if someone in my group is outside the age range?
Refunds will not be issued for participants who arrive outside the required age range. Please double-check the age policy before booking:
- Adult Workshops: 16+ only.
- Kids’ Workshops: Ages 6+ (age 6 must attend with a participating adult).
- All-Ages Drop-Ins: Kids 6 and under must be accompanied by an adult who participates hands-on.
+What if my project doesn’t turn out how I expected?
Our workshops are DIY, hands-on experiences, and every creation is unique. Results vary depending on individual attention, skill, and technique. Refunds or credits are not available for projects that don’t turn out as expected.
+Where can I read the full Terms & Conditions?
You can find all workshop policies — including safety, liability, and participation guidelines — in our full Terms & Conditions.