+Can I cancel or reschedule my workshop booking?
We understand that plans can change! While workshop bookings are non-refundable, we’re happy to offer a credit or transfer if you give enough notice:
- Private Bookings: 14 days’ notice required.
- Scheduled Workshops: 48 hours’ notice required.
- Drop-In Bookings: 24 hours’ notice required.
If notice isn’t provided within these time frames, your spot and materials are non-transferable.
+What happens if Wychbury Ave Soap & Gifts cancels a workshop?
If we ever have to cancel due to illness, emergency, or low enrolment, you’ll be offered a full credit or a transfer to another available session.
+Are private bookings automatically confirmed?
Not right away! Private bookings require a minimum of four (4) paid participants. If that minimum isn’t met within five (5) days of booking, we may release the date or reschedule your session.
+Can I bring someone to watch?
No, sorry! For safety and space reasons, observers are not permitted at any workshop. Every attendee must be a registered, paid participant.
+Can I bring a child under 16 to the all-ages drop-in soap-making session?
No. While our all-ages drop-ins are creative and fun, soap-making involves caustic ingredients and precise handling, which makes it unsafe for participants under 16. Children under 16 should join our kids’ workshops instead. If a child under 16 participates in any other workshop (e.g., a private booking that uses adult-oriented materials), a guardian must sign a waiver acknowledging the activity wasn’t designed for children.
+What if someone in my group is outside the age range?
Refunds will not be issued for participants who arrive outside the required age range. Please double-check the age policy before booking:
- Adult Workshops: 16+ only.
- Kids’ Workshops: Ages 6+ (age 6 must attend with a participating adult).
- All-Ages Drop-Ins: Kids 6 and under must be accompanied by an adult who participates hands-on.
+What if my project doesn’t turn out how I expected?
Our workshops are DIY, hands-on experiences, and every creation is unique. Results vary depending on individual attention, skill, and technique. Refunds or credits are not available for projects that don’t turn out as expected.
+Where can I read the full Terms & Conditions?
You can find all workshop policies — including safety, liability, and participation guidelines — in our full Terms & Conditions.